i) Transaction Processing Systems (TPS).

  • Support for ‘factory’ system.

  • Tasks redefined and highly structured (formal).

  • Provide the boundary between organization and environment.

  • Provide inputs to most other organizational systems.


ii) Knowledge Level Systems (KWS).

  • Integrate knowledge and technical expertise.

  • Co-ordinate administrative procedures.

  • Support both clerical functions.

  • and creative functions.


iii) Management Information Systems (MIS).

  • Management reporting.

  • Online access to current performance.

  • Online access to historical records.

  • Condense TPS output.